Frequently Asked Questions
You can place your order online, through our website. If you need any assistance with placing your order you can speak to our Client Care team via our chat service, or email us at [email protected]
You can pay with all major credit cards or PayPal
We only use luxury-grade leathers and materials on all our products
Mostly yes.Please contact us at [email protected] with your idea.Our design team will tell you if it's something that can be done or not.Please note that there may be additional costs depending on the design adjustment you want.
Yes we do.Please contact us at [email protected] with your idea.Our design team will tell you if it's something that can be done or not.
All our jackets are made in our own factory in Istanbul, Turkey.We also cooperate with a highly experienced shoe factory to produce our sneakers.
Most of our products are true to size.We're also going to ask for your weight and height when you purchase and if we think you have ordered the wrong size, we will contact you.If you are still not sure about the size, please order "Custom Size" and our design team will contact you for measurements.
Yes we do.You can easily choose "Custom Size" when you purchase and our design team will contact you for the measurements.Please note that there may be additional costs for plus size.
We usually ship in 3 business days and it usually take 2-3 days to USA, 1-2 days to Europe and 3-4 days to rest of the world.Please note that custom size and custom design jackets may take slightly longer.
We offer Free worldwide express shipping
We ship with DHL Express and FedEx and orders can be tracked online
We cover duties & taxes for USA shipments.If your order is to be delivered outside the USA you may have to pay import duty and local sales taxes.You should be able to find out an approximate figure from your local goverments website.
Returns & Exchanges
If for any reason you are not satisfied with your purchase, you may return it within 14 days.Returns and exchanges must be unworn, in their original condition with all tags attached. If your item doesn't meet these conditions, it will be sent back to you and no exchance or refund will be issued.
No.This is against our policy.If you are not sure about the size, please order "Custom Size" and our design team will contact you for some measurements.
E-Mail us at [email protected] with your order number and we'll send you a return label to use for the return shipment. A flat rate of $15 USD per shipment will be deducted from your refund to cover return shipping, handling and restocking.
E-Mail us at [email protected] with your order number and we'll send you a return address depending on your location. Return shipping will be paid by the customer.
Custom size jackets, custom design jackets, plus size jackets and crocodile jackets are not eligible for refund or exchange.
Python jackets that are shipped to outside of USA & Europe are not eligible for refund or exchange.